You’re Doing it Wrong: Dale Carnegie Coach Offers Quick Tips for Customer Retention

Building loyal customer relationships takes time, skills and a personal touch, all of which many businesses forego in favor of the quick sale. But following some basic best practices can pay dividends in the long run, according to Lizz Glenn, a certified performance coach at Dale Carnegie Training of Southeast Michigan. Recently Glenn sat down with the eDetroiter to discuss her expertise on building win-win relationships through networking, and what to expect from her session titled “Six Ways to Instantly Make People Like You” during the Detroit Regional Chamber’s Business Cards to Business Dollars event on Oct. 12.

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Consumers Energy CEO: Tap Into Your Employee Melting Pot to Tackle Business Solutions

As one of the region’s most successful leaders, Consumers Energy CEO Patti Poppe says collaboration is the fuel that can drive the growth of a business and by giving employees a voice at the table offers them a sense of ownership and pride in a company’s long-term vision. Poppe, a Detroit Regional Chamber Board member, recently sat down with the eDetroiter to share her secrets for business success. Read the Q&A and register for Inside the CEO Mind.

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