Building loyal customer relationships takes time, skills and a personal touch, all of which many businesses forego in favor of the quick sale. But following some basic best practices can pay dividends in the long run, according to Lizz Glenn, a certified performance coach at Dale Carnegie Training of Southeast Michigan. Recently Glenn sat down with the eDetroiter to discuss her expertise on building win-win relationships through networking, and what to expect from her session titled “Six Ways to Instantly Make People Like You” during the Detroit Regional Chamber’s Business Cards to Business Dollars event on Oct. 12.