Survey: How Small Businesses are Emerging and Adapting from COVID-19

A Salesforce survey of 200 U.S. small business leaders illustrated how this sector is growing its customer base, using technology, and preparing for the future. Though small businesses have suffered revenue loss over the course of the pandemic – as more than half of survey respondents shared – these results show promise for businesses that prioritize safety, focus on customer experiences, and commit to technological investments.

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