- Q: Which app do I download?
- Q: How is the information I provide Heath Pass used?
- Q: How does CLEAR protect my personal data?
- Q: What does it mean to get a red or green status? How long does a Heath Pass result last?
A: Green means you’re good to go. Red means you are not cleared for entry. These statuses are determined by your survey responses, lab results, or other information required. Please refer to your organization’s policy for what to do with a green or red Health Pass.
- Q: I completed my CLEAR Health Pass, but I don’t like my picture.
A: To change your picture, start the process over. Delete your CLEAR app, reinstall the app, and recreate your account. You will be required to upload your information a second time and take a new picture.
- Q: What if you already have a CLEAR Health Pass, but it will expire before event I am attending?
A: If the pass expires before the event dates, the user will just have to simply re-verify their identity with a selfie to pull up a new pass. Their account and vaccine validation will stay intact.
- Q: My CLEAR Health Pass indicates it will expire.
A: Your CLEAR Health Pass will not expire, it will remain active until you delete your account. The expiration date listed is in reference to your photo. If you don’t access the account during the time period noted, you may be required to retake your selfie to verify your identity.
- Q: What if I was vaccinated in Canada?
A: If you were vaccinated in Canada and need assistance validating your vaccination, please contact Lori Ostrow at email@example.com.
- Q: I have lost my vaccination card. What do I do?
A: The Chamber has an alternative process to validate your vaccination. This must be completed prior to the specified event CLEAR deadline. Please contact Lori Ostrow at firstname.lastname@example.org.
- Q: I signed up for the CLEAR app and am unable to complete a scan of my vaccination card. What do I do?
A: The Chamber has an alternative process to validate your vaccination. This must be completed by the specified event CLEAR deadline. Please contact Lori Ostrow at email@example.com.
- Q: I don’t own a smartphone. What do I do?
A: Please contact Lori Ostrow at firstname.lastname@example.org prior to the event’s CLEAR deadline.
- Q: How was the Health Pass survey developed?
A: The questions in the Health Pass survey were developed based on publicly available guidance from the CDC, as well as other health institutions. The survey was reviewed and refined with the assistance of CLEAR’s medical advisors. Information about COVID-19 is constantly changing. CLEAR continuously monitors CDC and other guidance on best practices for screening questions — and may change the survey section of Health Pass from time to time in response to such guidance and the advice of our medical advisors.
- Q: Does Health Pass provide medical advice?
A: Health Pass does not provide medical advice. Health Pass is not intended to be a substitute for the advice, diagnosis, or treatment from a physician or other health care professional and is not designed to independently determine if you have been exposed to or are at risk for COVID-19 or any other condition. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of any interaction you have had with Health Pass. CLEAR does not guarantee, and makes no representations, regarding the accuracy of anyone else’s use of Health Pass and CLEAR does not guarantee that you are safe or safer from infection or any other medical condition by using Health Pass or visiting a place or area that uses Health Pass.
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