Detroit Regional Chamber > CLEAR Health Pass Instructions

CLEAR Health Pass Instructions

CLEAR instructions
CLEAR Health Pass App

The Detroit Regional Chamber announced that CLEAR Health Pass will be used to confirm in-person event attendees’ proof of vaccination. Download or log in to the free CLEAR app and complete these steps to prepare for your attendance.

NOTE: All attendees must be fully vaccinated or take a COVID-19 PCR test no more than 72-hours prior to an event and submit proof of vaccination or negative COVID-19 PCR test via CLEAR Health Pass to attend in-person events. If you do not want to complete the CLEAR Health Pass process, do NOT register for an in-person event.

If you plan to submit a negative COVID-19 PCR test, contact Lori Ostrow at lostrow@detroitchamber.com to notify us and receive additional instructions. You will need to utilize the CLEAR app to submit your negative test result.

Step 1: Enroll or Log In to CLEAR and Confirm Vaccination

  • Download or log in to the CLEAR app and tap “Get Started” on the white Health Pass tile. The CLEAR app is available in the app stores for both Apple/iOS or Google/Android.
  • Select Events on the top bar and select “Have a Code?” and enter DRCEVENTS.
  • Tap “Enroll or verify in CLEAR” to create or log in to your CLEAR member account.
    • New to CLEAR? When prompted, enter your email address, phone number, and have your government-issued photo ID ready to complete enrollment.
    • Already a CLEAR member? Use the email address associated with your membership and snap a quick selfie to verify your identity.
  • Tap “Add COVID-19 Vaccination” and follow prompts to securely confirm your proof of vaccination. Open Health Pass to view your result. Green means you have completed the verification process and are good to go.

Need help? Call 855-CLEAR-ME or contact clientservices@clearme.com for assistance.

Step 2: When Arriving at Registration, Pull Up Your Health Pass

  • Open the CLEAR app and tap on the white “Your Pass” tile.
  • Confirm your identity with a quick selfie.
  • Tap “Open Health Pass” to show your Green result at registration. Individuals that don’t have a Green Health Pass won’t be admitted into the event.

Disclaimer: CLEAR will not share your specific answers to any questions with the Chamber. CLEAR may provide reporting to the Chamber on your usage of Health Pass with the Chamber, including your green, amber, or red status

Health Pass User FAQ

Note: The CLEAR app is available in the Apple App Store on iOS or the Google Play Store on Android. You must have a smartphone to use CLEAR Health Pass. If you can’t complete CLEAR Health Pass due to lack of access to a smartphone or your vaccine card is lost or damaged, please contact Wendy Nodge at wnodge@detroitchamber.com.

Enrollment Tips

General:

  • To start a new enrollment, click the “Get Started” button on the Health Pass tile (found on home screen) then enter your organization’s code, which has been shared with those registered for the Conference via email.
  • Ensure your mobile device is running on the latest software and you’re using the latest version of the CLEAR app.
  • If you receive a “Sit Back and Relax” screen, CLEAR is finalizing your enrollment. Please check back in a few minutes to complete your account by setting your password.

Scanning ID Document

  • Do not use a document that is heavily damaged or expired.
  • Make sure your fingers are not over the edges of the document.
  • Take the photo in an area with bright, even light and no shadows.
  • Your ID photo and the information on the document must be clearly visible without a glare.
  • The barcode (if applicable) must be clearly visible.
  • If after taking a photo of the document several times you continue to see messages about the barcode, simply click next to continue your enrollment.

Taking a Selfie

  • Take the photo in an area with bright, even light and no shadows.
  • Take photo indoors within a stable environment (e.g., not in a moving vehicle).
  • Remove masks, heavy glasses, hats, and brush aside very long bangs.
  • Hold the phone level with your eyes and keep a neutral expression.
  • Follow the instructions and prompts on the screen.
  • If you have trouble taking the photo and do not see on-screen instructions, use the back arrow at the top left to move back one step and begin the selfie process again.

Selfie Scan Tips

  • Ensure you are in a sunlit area and the light on your face is even.
  • Increase the brightness of your phone screen.
  • Hold still without speaking or looking away during the scan.
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