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Detroit Chamber Member, and Customer Loyalty Expert Noah Fleming Signs Book Deal With AMACOM

In Customer Loyalty Expert Noah Fleming’s New Book, Evergreen (AMACOM 2014), He Explains Where Businesses Lost Their Way, And How to Reap Huge Profits in Long Lasting Customer Relationships.

Windsor, ON, (August 20, 2013) – Noah Fleming, President of Fleming Consulting & Co. of Windsor, Ontario has signed a contract with the publishing division of the American Management Association for the release of his first book. Fleming’s book, Evergreen, is scheduled for release in the fall of 2014.

Evergreen is a funny, highly pragmatic and detailed playbook on customer retention, customer experience, and customer strategy. The book suggests to readers that most organizations are addicted the thrill of the
chase of gaining new customers  as opposed to finding worthwhile customer relationships that will last for years and years. In addition, many companies fail to analyze the profitability of their existing customers or the potential profitability of different types of new ones. As a result, companies lurch from one customer base to the next—losing some of their most valuable customers, as well as, gaining others many of whom turn out to be duds. Fleming describes this phenomenon in Evergreen to that of how trees lose their leaves each fall.

“One of the real surprises of our recent recession has been that businesses have not paid more attention to the quality of their customer service,” said Senior Acquisitions Editor Bob Nirkind. “Nothing costs less money and has a greater impact on customer retention. With this book, Noah will help readers see the forest for the trees.”

About AMACOM

AMACOM is a global leading business publisher, specializing in non-fiction books on business, management, leadership, human resources, training, communications, career growth, personal development, marketing, sales, customer service, project management, and finance.

About Noah Fleming

Noah Fleming is a strategic marketing consultant who strives to help organizations dramatically maximize profits and customer value. He is a proven Customer Loyalty & Retention expert with years of industry experience. Noah assists organizations with their efforts to foster brand loyalty, increase customer engagement, and improve the customer experience. Fleming is also an expert blogger for Fast Company Magazine, and a regular contributor to The Globe and Mail’s Report on Business Section. He’s been quoted in such publications as Forbes, The New York Times and more.

For more information or to contact Noah Fleming, please call 519-259-8037, visit www.noahfleming.com, or email him atnoah@noahfleming.com.