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Pentastar Aviation Ranked #1 in The Great Lakes in Annual Industry Survey

WATERFORD, MI. – Pentastar Aviation, a leader in the world of business aviation, has been named the top Fixed Base Operator (FBO) in the Great Lakes by one of the most respected publications in the aviation industry. In fact, the score received in the 2020 AIN FBO Survey from Aviation International News (AIN) gave Pentastar the #1 ranking in the Great Lakes for the second year in a row and claimed them a spot as one of the best FBOs in the Americas.

Pentastar’s FBO, or what is more commonly referred to as their Executive Terminal, is located in Waterford, Michigan. It provides ease of access into Southeast Michigan and the surrounding areas and features luxurious passenger lounges, secure ramp access, attentive concierge service, heated hangars and Fivestar Gourmet catering among the many amenities offered to its clients.

“Our tagline is ‘Setting the Standard,’ and we look at it as more than just a marketing slogan,” said Greg Schmidt, President & CEO Pentastar Aviation. “We encourage our Customer Service Representatives to not only meet the needs of our customers, but also to go above and beyond in anticipating them. That’s why customer service training is not just for the CSRs at Pentastar, but for every single employee.”

“Reaching the highest rungs of AIN’s Annual FBO survey requires not only all around excellence in each of the five rated categories, but also consistency, as typified by Pentastar Aviation…,” writes Curt Epstein, AIN. “The FBO has a 6,000-sq-ft, two story main terminal building that also houses Fivestar Gourmet, the company’s in-house catering department which serves Pentastar’s customers as well as other operators on the airport and beyond. Other amenities include seven conference rooms ranging from four seats to 25, two snooze rooms, and a pilot lounge with massage chairs. Another unique feature is the Stargate, a secondary 11,000-sq-ft terminal with what is likely the only FBO-owned jetway in the country. Equipped with its own baggage carousel, it handles large groups of passengers, such as sports teams.”

AIN asks its subscribers to evaluate FBOs they have visited in the past year based on five categories — line service, passenger amenities, pilot amenities, facilities and customer service representatives. The current survey process, in which Pentastar has annually been recognized among the top FBOs, provides overall cumulative average scores from 2013 to the present.

Pentastar continues to be the most awarded aviation company in the FBO surveys for over a decade, recognized by those who appreciate their commitment to exceeding the industry standards for both safety and service excellence.

About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning FBO services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S. FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. Their team is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com
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