Pentastar Aviation Remains in Top Rankings by Professional Pilot Magazine

Rankings based on votes in the publication’s 47th Annual Preferences Regarding Aviation Services and Equipment (PRASE) Survey

WATERFORD, MI. – Pentastar Aviation, a leader in the world of business aviation, has been named one of the Best US and Best Independent FBOs (Fixed-Base Operator) by Professional Pilot magazine, one of the most respected publications in the aviation industry in its 2020 Pro Pilot PRASE Survey. The PRASE Survey, heralded as the gold standard of aviation ground service leaders, is an annual tabulation of customer opinions of the services they receive. Each year Professional Pilot magazine polls executives in charge of flight departments, aviation managers, chief pilots, pilots, CEOs and other qualified subscribers to recognize industry-leading service providers.

“We are extremely proud to consistently place at or near the top of this survey year after year,” said Greg Schmidt, President & CEO, Pentastar Aviation. “Our tagline is ‘Setting the Standard,’ and we look at is as more than just a marketing slogan. We encourage our employees to not only meet the needs of our customers, but also to go above and beyond in anticipating them. That’s why customer service training is not just for the Customer Service Representatives at Pentastar, but for every single employee.”

Pentastar’s FBO, or what is more commonly referred to as their Executive Terminal, is located in Waterford, Michigan. It provides ease of access into Southeast Michigan and the surrounding areas and features luxurious passenger lounges, secure ramp access, attentive concierge service, heated hangars and Fivestar Gourmet catering among the many amenities offered to its clients.

Pentastar continues to be the most awarded aviation company for over a decade, recognized by those who appreciate their commitment to exceeding the industry standards for both safety and service excellence. This recognition in Pro Pilot as the #2 Best Independent and #3 Best US FBO follows the news last month that Pentastar was ranked #1 FBO in the Great Lakes region in the 2020 AIN FBO Survey from Aviation International News.

About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning Executive Terminal services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S., FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. Their team is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com
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Pentastar Aviation Ranked #1 in The Great Lakes in Annual Industry Survey

WATERFORD, MI. – Pentastar Aviation, a leader in the world of business aviation, has been named the top Fixed Base Operator (FBO) in the Great Lakes by one of the most respected publications in the aviation industry. In fact, the score received in the 2020 AIN FBO Survey from Aviation International News (AIN) gave Pentastar the #1 ranking in the Great Lakes for the second year in a row and claimed them a spot as one of the best FBOs in the Americas.

Pentastar’s FBO, or what is more commonly referred to as their Executive Terminal, is located in Waterford, Michigan. It provides ease of access into Southeast Michigan and the surrounding areas and features luxurious passenger lounges, secure ramp access, attentive concierge service, heated hangars and Fivestar Gourmet catering among the many amenities offered to its clients.

“Our tagline is ‘Setting the Standard,’ and we look at it as more than just a marketing slogan,” said Greg Schmidt, President & CEO Pentastar Aviation. “We encourage our Customer Service Representatives to not only meet the needs of our customers, but also to go above and beyond in anticipating them. That’s why customer service training is not just for the CSRs at Pentastar, but for every single employee.”

“Reaching the highest rungs of AIN’s Annual FBO survey requires not only all around excellence in each of the five rated categories, but also consistency, as typified by Pentastar Aviation…,” writes Curt Epstein, AIN. “The FBO has a 6,000-sq-ft, two story main terminal building that also houses Fivestar Gourmet, the company’s in-house catering department which serves Pentastar’s customers as well as other operators on the airport and beyond. Other amenities include seven conference rooms ranging from four seats to 25, two snooze rooms, and a pilot lounge with massage chairs. Another unique feature is the Stargate, a secondary 11,000-sq-ft terminal with what is likely the only FBO-owned jetway in the country. Equipped with its own baggage carousel, it handles large groups of passengers, such as sports teams.”

AIN asks its subscribers to evaluate FBOs they have visited in the past year based on five categories — line service, passenger amenities, pilot amenities, facilities and customer service representatives. The current survey process, in which Pentastar has annually been recognized among the top FBOs, provides overall cumulative average scores from 2013 to the present.

Pentastar continues to be the most awarded aviation company in the FBO surveys for over a decade, recognized by those who appreciate their commitment to exceeding the industry standards for both safety and service excellence.

About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning FBO services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S. FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. Their team is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com
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Mike Peterson Joins Pentastar Aviation as Maintenance Sales Representative

WATERFORD, MI. – Pentastar Aviation, a leader in the world of business aviation, announced today that Mike Peterson has joined the company as Maintenance Sales Representative. Peterson reports to Brad Bruce, Executive Vice President of Maintenance & Sales.

In his role as Maintenance Sales Representative, Peterson is responsible for providing advice and recommendations for maintenance services and practices that will benefit flight operations for clients and prospects.

“We are pleased to bring in an extraordinary talent like Mike,” said Bruce. “His 35 years of aviation experience focusing on avionics sales and experience in customer relations will support our customers ongoing aircraft upgrade needs.”

Prior to joining Pentastar, Peterson served as Sr. Avionics Sales Specialist for Gulfstream Aerospace. In this role, he generated avionics, cabin electrical and entertainment system proposals to support new sales opportunities.

Peterson studied Avionics Technology at Blackhawk Technical College in Janesville, Wisconsin and was also an aircraft electrician for the United States Navy.

“I am excited to join the Pentastar team,” said Peterson. “Pentastar’s outstanding reputation for service excellence and innovation with connectivity solutions is a perfect fit for my avionics background. I look forward to bringing their first-to-market solutions to my clients.”

About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning FBO services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S. FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. Their team is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com
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Brent Hanson Joins Pentastar Aviation As Account Manager & Client Relations Representative

WATERFORD, MI. – Pentastar Aviation, a leader in the world of business aviation, announced today that Brent Hanson has joined the company in the position of Account Manager & Client Relations Representative. Hanson will be based at Gerald R. Ford International Airport (GRR), as part of Pentastar’s new partnership with Avflight.

In his role as Account Manager & Client Relations Representative, Hanson is responsible for developing strategies to attract new business and managing customer accounts. In addition, he will be promoting Pentastar in the West Michigan region.

“Brent brings a wealth of aviation experience, technical knowledge and care for customers to Pentastar Aviation,” said Brad Bruce, Executive Vice President of Maintenance & Sales. “He is going to be a tremendous asset for us going forward as we continue to expand our footprint in the Great Lakes region.”

Prior to joining Pentastar, Hanson served as Regional Sales Director for Textron Aviation. In this role, he evaluated customer needs to provide effective aircraft solutions.

Hanson earned his Bachelor’s Degree in Arts, Advertising and Public Relations from Grand Valley State University in Allendale, Michigan and is a native of the Grand Rapids area.

He also served as an officer in the United States Navy/Navy Reserve from 2010 to 2018.

“It is an honor to be joining the Pentastar family,” said Hanson. “Pentastar’s experience, professionalism, and award-winning service will be a tremendous value to the West Michigan business community. I look forward to being a part of this exciting expansion into this part of the state.”

About Pentastar Aviation
Pentastar Aviation, wholly owned by Edsel B. Ford II, is a leader in the world of business aviation, providing aircraft management, advisory services, aircraft maintenance, avionics services, interior services and award-winning FBO services. Air charter transportation services are provided by Pentastar Aviation Charter, Inc., a U.S. FAR Part 135 on-demand air carrier, or by other U.S. FAR Part 135 certificated on-demand air carriers arranged by Pentastar Aviation, LLC. Their team is committed to delivering the highest standards of safety and service excellence to their customers.
Pentastar Aviation has been servicing regional and global travelers for more than 50 years and is headquartered at Oakland County International Airport (PTK). For more information, please visit www.pentastaraviation.com
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