Telehealth Resources

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Hospitals will admit an increased number of patients in the coming weeks due to the growing number of Coronavirus or COVID-19 cases. Even as businesses and communities practice social distancing to slow the spread of the virus, hospitals will still see an increased amount of people needing care.

If you are experiencing symptoms of COVID-19 such as a fever, cough, trouble breathing, or need to see a doctor for an unrelated issue – telehealth may be your smartest option. The practice moves interactions with medical professionals to over the phone and online. Learn more about how Southeast Michigan healthcare providers and hospitals are using telehealth to prevent overcrowding of hospitals.


  • Ascension Online Care allows patients to receive virtual care for mild symptoms without having to leave the house. Patients can make an account share their symptoms with a doctor anytime without having to make an appointment.
  • If experiencing symptoms of COVID-19, call (830) 978-0649 to be screened by a nursing professional before visiting an Ascension facility.


  • Through MeMD, AFLAC allows patients to talk to a U.S. board-certified medical provider at any time. Online and phone visits are $25 and include treatment plans and prescriptions.  
  • Aflac’s MeMD medical team is ready 24/7 to assist if you are experiencing Coronavirus symptoms. Call toll-free to request a visit: (855) 636-3669. Learn more.

Beaumont Health

  • Beaumont launched a COVID-19 Hotline and call center, (800) 592-4784, staffed by nurses to answer questions and advise those experiencing symptoms. The line’s hours Monday through Friday are 7 a.m. to 7 p.m., and its weekend hours are 10 a.m. to 6 p.m.
  • Beaumont hospitals in Royal Oak, Dearborn, Farmington Hills, and Troy are offering curbside screenings for COVID-19 for those with symptoms of the virus. Check Beaumont’s website to learn more about future curbside screenings.
  • Beaumont Health Risk Assessment: If you’re experiencing a life-threatening emergency, call 911 or the number for your local emergency service. Beaumont’s online risk assessment tool provides general information based on interim clinical guidance developed by the Centers for Disease Control and Prevention (CDC). This tool DOES NOT provide diagnosis or treatment of COVID-19. It DOES NOT take into consideration your complete current condition and medical history. It SHOULD NOT be used as a substitute for the advice of an appropriately qualified and licensed physician or other health care provider. Always consult a medical professional for serious symptoms.

Blue Cross Blue Shield of Michigan

While these are uncharted times, Blue Cross is committed as your health care partner. Please contact your Blue Cross representative if you have further questions. Please send your questions, comments and feedback to: Please visit:

  • for information on the virus and care options, like Blue Cross Online Visits, available to you and your employees
  • to download our Employer COVID-19 toolkit with downloadable resources to help share information with your employees.
  • Our blog at for additional news-related to COVID-19
  • Blue Cross Online Visits allow Blue Cross Members and Blue Care Network Members to talk to a U.S. board-certified virtually. Sign up for online visits to meet with a doctor without having to leave your home. Check their website for more information.
  • Your employer may provide 24/7 online health care through Blue Cross Blue Shield of Michigan or through Blue Care Network health plan on the Amwell app. 
  • Members and customers with eligible plans will have the costs of their telehealth visits covered. Learn more.
  • Blue Cross’ 24-Hour Nurse Line can help inform the next steps if you are experiencing symptoms of COVID-19. Speak with a registered nurse who can answer questions and advise you if your primary care doctor is not available.

Detroit Medical Center

  • In addition to implementing new visitor restrictions, the DMC has established a COVID-19 Information Line open 5 p.m. to 8 a.m. seven days a week for those with urgent questions. The number is (888) DMC-3370.  

Henry Ford Health

  • Call your primary care doctor or Henry Ford Health’s nurse line, (313) 874-7500, before making an appointment if you have symptoms of or are at risk of having COVID-19.
  • For those with chronic conditions, Henry Ford at Home’s Telehealth Remote Monitoring allows health professionals to monitor patient symptoms virtually to help avoid unnecessary emergency room or urgent care visits.
  • In response to the COVID-19 Public Health Emergency, Henry Ford Health System has temporarily restricted visits to patients in our hospitals. We want to keep our patients spirits up and spread kindness! You can leave a general well-wish that we will display on the televisions in the patient rooms on a dedicated channel. Send Well Wishes here. 

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