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Michigan SOS to offer online services through AAA branches

Detroit Free Press: May 29, 2014

The Michigan Secretary of State is partnering with AAA Michigan to offer some of its online services at local branches.

Computer and printer access to the Secretary of State’s online portal at ExpressSOS.com will be introduced first in AAA Michigan’s centers in downtown Detroit, Livonia and Grand Rapids by early fall and then likely include all AAA Michigan’s 31 sites, Secretary of State Ruth Johnson was to announce today at the Detroit Regional Chamber’s Mackinac Policy Conference.

People may use ExpressSOS.com to renew their tabs, change their address, order copies of vehicle registration records and register as an organ donor on Michigan’s Organ Donor Registry.

The AAA Michigan initiative will help the 21% of Michigan homes without broadband access, Johnson said. Similar efforts include the ExpressSOS Connect-Libraries program and a pilot program that put self-service kiosks at two Meijer stores.

ExpressSOS.com was launched in 2011. Since then, users have completed more than 4.8 million transactions, which is convenient for Michiganders and shortens lines in SOS offices.

Johnson also announced that Huntington Bank will share its customer service best practices with her department, including releasing relevant consumer-behavior data and touring the bank’s call center in Holland.

Huntington Bank customers could one day have ExpressSOS.com access, too, according to Mike Fezzey, the bank’s southeast Michigan president.

Contact Zlati Meyer: 313-223-4439 or zmeyer@freepress.com. Follow her on Twitter @ZlatiMeyer.