While many other industries with high volumes of in-person interactions such as restaurants and entertainment often could not operate during shutdowns, the banking industry had many pre-existing digital options. A significant portion of its customers were already using banking apps, …

By Paul A. Eisenstein  Post-pandemic, the Auto Industry Will Never Be the Same   Even before the viral outbreak reached American shores, the industry was entering a period of rapid transformation, with “more change in the next five years than we’ve seen in …

By Paul Vachon  COVID-19’s Impact on Business When COVID-19 hit last year, most businesses large or small and from every market sector were caught off guard. Employers had to develop quick responses to the pandemic to protect employees and customers, often …

While the dust has yet to settle on what the post-pandemic office looks like, one thing is clear. Employees, who began 2020 trudging to the office for the typical 9-to-5 grind but ended it on Zoom calls in slippers from …

The pandemic challenged the workforce in unprecedented ways, including the overall magnitude of its impact. It left no sector of the workforce unaffected. The crisis impacted the well-being and health of every single employee in some way, while also exposing …

AIR TRAVEL CHANGES EVOLVING AS DEMAND RETURNS  As Delta’s Vice President of Airport Operations at Detroit’s Metropolitan Wayne County Airport, Hussein Berry oversees the day-to-day operations for Delta’s second largest hub. This includes all customer service areas, ramp, baggage, cargo operations, …

COMMERCIAL REAL ESTATE  “Commercial real estate remains in flux. As the vaccine rolls out with the government touting availability for all adults by the end of May, companies are starting to consider what to do post-COVID. Sectors like industrial will remain …

By James Martinez  Forecasting One of the Nation’s Most Cyclical Economies  On the heels of the second major recession since 2009, “resiliency” is again gaining increased attention in economic development and raising questions about what lies ahead for Michigan’s economy. …

By Audrey Gregory What an Equitable Health System Looks Like The COVID-19 pandemic has shined the light on racial disparities and the impact on people of color. As we look forward, it is important that we not forget the hard lessons …

By David Parent  Designing Work with Employee Well-being and Productivity in Mind  While none of us would wish to relive the past 12 months, we learned that the “status quo” is no longer. If we embrace this freedom from the …